The funny thing is, I'm not an online player on XBOX LIVE. I use it for the DLC for games and to get demos of games to see if I want to play them. So, it's not that I was being an online troll (I can do that here for free)
This is my last response to their Help Desk
I understand that you can't get me this info, but WHO CAN?
Or, at the very least can you forward to someone in the company that can?
The mantra (or legal dodge) To protect the Xbox LIVE service and Xbox LIVE members rings a bit hollow when I am one of the members NOT being served or protected. In reviewing the TOS, I'm not seeing anything I violated, and Microsoft is not presenting anything that demonstrates that I have, so it seems arbitrary.
Again, I know this is not your fault, Janice's fault or anyone else at e-mail support, but SOMEONE in the larger organization made the decision, and common courtesy between customer and vendor should prevail...unless the process to ban a console is faulty and the organization is merely protecting that.
Oh and thanks Wraith!


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